What we offer
By outsourcing your customer support management to us, your team can concentrate on growing your product, while Syntec Solutions takes care of all customer interactions.
Our services
Outsource Your
Customer Support
Outsourcing your helpdesk can significantly improve your business’s efficiency. Managing customer calls and emails often demands extra staffing, diverting attention from key revenue-driving tasks. By outsourcing these responsibilities, you can empower your team to focus on increasing sales and fostering growth.
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Multilingual Support: Offering support in multiple languages to cater to global customers
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High-quality output: Adherence to COPC Guiding Principles for top-tier performance
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Risk Management: Identifying potential risks and creating mitigation strategies
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Live Chat Support: Offering real-time assistance via live chat on websites or apps
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IT Helpdesk Services: Troubleshooting and resolving IT issues for customers and employees.
Customer Support
We assist businesses by providing top-tier customer support, backed by a team of skilled and experienced professionals.
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Round-the-clock Support Across Every Time Zone.
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Highly Skilled and Trained Support Teams
Additional features
Here’s what you can expect when you choose to work with us:
Tailored Onboarding and Training
We deliver personalized training through advanced LMS software, ensuring regular updates and performance assessments.
Seamless System Integration
Whether you use specific software or a CRM, we integrate smoothly with your systems or provide powerful in-house alternatives.
Bespoke Solutions
Our project managers and technical experts collaborate with you to design a solution that aligns with your specific needs.
Daily SLA Reporting
Gain access to automated dashboards that monitor key KPIs and SLAs on a daily basis, ensuring complete transparency.